Store Policy
Customer Care
At Story Stone Studio, we want you to love both your jewelry and your experience with us. Each piece is handcrafted with care, and we’re happy to answer questions about our products, personalization options, sizing, or your order.
If you have a question or concern, please contact us through our website or by email. We’ll respond as soon as possible, typically within 1–2 business days. If there’s a problem with your order, please let us know—we’ll do our best to make it right.
Please see our Shipping and Returns & Refunds policies for additional information about orders, delivery, returns, and personalized items.
Privacy
& Safety
Your privacy and security are important to us. Story Stone Studio collects only the information needed to process and fulfill your order, communicate with you about your purchase, and provide you with a positive shopping experience.
Payments are processed securely through our website's third-party payment providers. Story Stone Studio does not directly receive or store your complete credit or debit card information.
We do not sell or rent your personal information. Information may be shared with trusted service providers only when necessary to process payments, fulfill and ship orders, operate our website, or comply with legal requirements.
By using this website, you acknowledge that your information may also be handled in accordance with the privacy policies and terms of the services used to operate our online store.
Payment Methods
Credit / Debit Cards
PAYPAL
Offline Payments